Terms and Conditions for Ladan Gallery

Last Updated: 2 July 2025

1. Introduction

Welcome to Ladan Gallery (ladangallery.com). These Terms and Conditions govern your use of our website and the purchase of products from it. By accessing this website and/or placing an order, you agree to be bound by these terms. If you do not agree with these terms, you should not use or access this website.

This website is operated by Ladan Nouhani, based in Hale, Cheshire, United Kingdom ("we", "us", "our").

2. Use of the Website

You agree to use this website only for lawful purposes. You must not use the website in any way that is disruptive, fraudulent, or harmful. All content on this site, including images, text, and design, is the property of Ladan Nouhani and is protected by international copyright laws.

3. Product Information and Accuracy

We take great care to ensure that all details, descriptions, and prices of products appearing on the website are accurate. We display our artworks as accurately as possible, but please be aware that the colours you see on your monitor may differ slightly from the actual colours of the artwork.

4. Pricing and Payment

All prices are listed in Pound Sterling (GBP). We reserve the right to change prices at any time without prior notice. Payment for all orders is processed at the time of purchase through our secure payment gateway, Squarespace Payments (powered by Stripe). Your order will be confirmed upon successful payment processing.

5. Intellectual Property

The artist, Ladan Nouhani, retains all copyright and reproduction rights to all artworks sold through Ladan Gallery. The purchase of any product does not transfer these rights. No artwork may be reproduced, copied, or distributed without the express written permission of the artist.

6. Shipping and Delivery

We will arrange for the shipment of the products to you. Shipping costs and estimated delivery times will be displayed at checkout. We take great care in packaging our artworks for safe transit, but we are not liable for any delays or damages once the item has been dispatched with the shipping carrier. All shipments are insured and tracked.

7. Refund and Returns Policy

Our policy on refunds and returns differs for Original Artworks and Fine Art Prints. Please read the following terms carefully.

  • Fine Art Prints (Non-Refundable):

    All of our fine art prints, whether on canvas or framed paper, are custom-made to order through our third-party printing partners specifically for you. Because they are produced on-demand, we are unable to offer refunds or accept returns for fine art prints. We encourage you to review your order carefully before purchasing. If your print arrives damaged in transit, please contact us within 48 hours with photographic evidence so we can address the issue with our printing partner.

  • Original Artworks (14-Day Refund Policy):

    We want you to be completely satisfied with your investment in an original artwork. We offer a 14-day refund policy for all original paintings, subject to the following conditions:

    1. Notification: You must contact us at refund@ladangallery.com within 14 days of the date you received the artwork to initiate the return process.

    2. Condition: The artwork must be returned in its original, undamaged condition. We cannot accept returns for artworks that have been damaged in any way by the customer.

    3. Packaging: The artwork must be carefully and securely repackaged in its original packaging.

    4. Return Shipping: The buyer is responsible for the full cost of the return shipping. The return shipment must be arranged with a reputable courier, be fully insured for the total value of the artwork, and include tracking. Proof of shipment must be provided to us.

    5. Refund Processing: Once the artwork has been safely received and inspected at our studio, we will process your refund. The refund will be for the original purchase price of the artwork, less the original shipping costs paid by the gallery. The refund will be issued to your original payment method within 7-10 business days.

8. Limitation of Liability

Our liability for any claim related to the products you purchase is strictly limited to the purchase price of that product. We will not be liable for any indirect or consequential loss, damage, or expenses.

9. Governing Law

These Terms and Conditions and any contract between us shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact us at info@ladangallery.com.